Shira Kates – Medium

Shira Kates

Shira Kates
in
Bootcamp

From research insights to bold action in 5 steps

From insights to bold action: Explores how big, bold actions informed by insights can shape the product roadmap.

Jan 15, 2021

Purple box with text: Before you begin: Align and Define

Jan 15, 2021

Shira Kates
in
CivicActions

The philosophy of government customer experience

Fundamental values and mindsets that drive CX

Jan 13, 2021

The philosophy of government customer experience

Jan 13, 2021

Shira Kates
in
CivicActions

Government customer experience: A practical guide

How to start bringing CX into the business of government

Jan 13, 2021

Government customer experience: A practical guide

Jan 13, 2021

Shira Kates
in
CivicActions

Government customer experience: A primer

How CX is emerging in the public sector and how digital service teams can support it

Jan 13, 2021

Government customer experience: A primer

Jan 13, 2021

Shira Kates

Observations on Leadership Coaching

Years ago, as Head of Design at ABC-Startup, I was offered sessions with my very own leadership coach, the wonderful Carole Rehbock. The…

Mar 8, 2019

Observations on Leadership Coaching

Mar 8, 2019

Shira Kates

Design Thinking Trends for 2019

This post was first featured in Biznology’s Wednesday Wisdom blog on the hot topic of predictions for business and technology in 2019. As…

Mar 8, 2019

Design Thinking Trends for 2019

Mar 8, 2019

Shira Kates

Designers: 5 Ways to Lead Product Vision

Design teams can be equals — or leaders — in developing a vision and sketching a product roadmap. Like most Design Strategists, I don’t see…

Jan 27, 2017

Jan 27, 2017

Shira Kates

Shira Kates

Human-centered leader and entrepreneur. Impact-obsessed. Chief Design Officer at CivicActions. Former: Google, Yahoo, agencies, startups

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